Dr Jac Lam delivers painless root canals with calm, detailed explanations that reassure even anxious patients. However, phone reception is a weak point: multiple reviewers report rudeness and poor understanding from staff answering calls.
Based on limited recent reviews, so treat this as low-confidence.
Six of seven reviewers describe relaxed, skilled treatment and a welcoming team that keeps families coming back. One older complaint described feeling abandoned during a difficult appointment, though detail is limited.
Mixed reviews on a 4.2 average. One five-star account of prompt service; another one-star report cites a 30-minute wait despite having an appointment, an inexperienced dentist who deferred to staff, and rude treatment that upset a nervous patient. At RM500 per session, cost concerns appear.
Patients across two decades consistently report trusting relationships with named dentists (Fiona Liew, Sherrie Chong, Hooi, Timothy Sim, Mabel, Larry) who take time explaining procedures and deliver painless outcomes. Staff including Serena, Christle, Atikah, and Munirah are regularly named for warmth and attentiveness; the clinic's reputation rests as much on professionalism during routine check-ups as on complex surgery. Treatment runs the full spectrum from wisdom teeth removal completed in under 15 minutes to implant care spanning decades. Pricing is explicitly higher than nearby clinics, but reviewers consistently frame this as justified by the dentists' qualifications (BDS, MFGDP, implantology certificates) and the calm, unhurried approach to even straightforward fillings or cleanings.
Last updated 2026-08-23