KL City Dentists builds loyalty through calm, attentive care that reassures anxious patients. Multiple reviewers report feeling safe and comfortable during complex procedures like extractions and root canals, with Dr. Mong and Dr. May praised for patience and gentleness. The clinic runs on time, with staff greeting patients like old friends.
However, one significant complaint questions filling quality and cleaning technique, with a reviewer citing tooth damage and the need for corrective work elsewhere. Most others commend reasonable pricing and transparent quotes, but that single dissenting voice warrants mention for anyone seeking routine fillings or scaling specifically.
Strong clinical talent and emergency response draw praise, but reception professionalism and consistency remain weak points. Some patients report gentle, patient care (especially Dr. Low for anxious cases) and emergency repairs done fast; others describe rushed treatment, silent follow-up on custom work, and a cold greeting at the desk.
Reviewers consistently praise Dr. Savena and the team for professional, thorough work and responsive emergency care, especially for implants and complex restorations. The clinic's transparency about costs and clear explanations stand out to returning patients and international visitors. Two tourists reported feeling charged for unnecessary work or finding the pricing charged at the top end of quotes without clear justification, flagging that cost estimates are quoted as ranges rather than fixed rates.
Most patients report exceptional care from named dentists like Dr. Hanna Abraham and Dr. Marianne, who combine gentle technique with clear explanations and modern technology. Multiple visitors emphasise painless procedures, thorough diagnostics, and staff who make them feel genuinely comfortable. The clinic's main tension is cost: one patient noted RM680 for a basic cleaning felt excessive, and a longer-than-expected aligner treatment stretched to four years. Some early appointment reshuffling and delays in service transitions have been mentioned, though the majority of feedback centres on clinical skill and bedside manner exceeding expectations.
Last updated 2026-08-23