
Specialist Orthodontic Clinic
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Most patients praise the clinic's cleanliness, skilled doctors (notably Dr. Shirleen, Dr. Chai, Dr. Luo, and Dr. Felicia), and ability to put nervous patients at ease during extractions and other procedures. Several note the well-equipped facility and comprehensive in-house services avoid extra trips.
A vocal minority complain about pricing on routine work (scaling RM150-380, night guard RM600) and rushed appointments; one patient waited more than half an hour past a booked time and felt upsold on extra services. Communication issues via phone and slow turnaround on custom appliances have also frustrated recent visitors.
Recent shift: Complaint pattern visible: older one-star reviews cite communication and pricing issues; most recent five-star reviews (past 2 months) focus on individual dentists' gentleness and clinic cleanliness, with no pricing complaints. Suggests service quality consistent but patient expectations around cost remain unmet for some.

Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

Staff and dentists earn consistent praise for friendliness, patience with nervous patients, and clear explanations. Scaling, fillings, and extractions are handled with care, prices are transparent and modest, and the clinic feels clean and welcoming to both children and adults.

Dr. Ting and the team earn steady loyalty: some patients return after a decade for scaling and general care. One reviewer warned that costs are high for international visitors and cited poor treatment quality.
Last updated 2026-07-15