Most visits go smoothly: patients praise skilled dentists like Dr. Chu and Dr. Joey for patience with children, clear explanations, and strong results on braces and cosmetic bonding. Staff send appointment reminders and greet patients by name. But a concerning cluster of recent complaints (last week) describes normal teeth becoming extremely sensitive after fillings and cleaning, with costs hitting RM1260 per family member. When patients returned with problems, they report being dismissed and steered toward buying mouthwash instead of resolving the issue. Prices lack upfront disclosure, and actual costs (RM280 for cleaning alone) often exceed quoted ranges.
Recent shift: Sharp decline in the past week: two one-star reviews within days report identical issue (post-treatment tooth sensitivity after fillings and cleaning), high costs (RM1260 per family member), and dismissive response to complaints. This reversal from previously consistent five-star ratings for same services warrants attention to recent procedural or staffing changes.
Over three years, regulars and new patients consistently praise Dr. Emily for her calm bedside manner and thorough explanations. The clinic earns trust through painless fillings, scaling, whitening, and straightforward advice, backed by spotless facilities and reasonable pricing.
Reviewers consistently report gentle, patient treatment from named dentists (Dr. Mah, Dr. Boon, Dr. Yau) who explain procedures clearly and keep patients calm. Families appreciate the welcoming atmosphere for children. Pricing draws complaint from some, and older reviews mention appointment management issues, but recent feedback is uniformly strong.
Dr. Ashley, Dr. Ho Yee Mun, Dr. Teoh, and other named staff keep patients calm through detailed explanations and gentle handling, whether for scaling, root canal, or ongoing care. One patient was refused at the door 35 minutes before closing, but 96% of reviews praise punctuality, comfort, and professional skill across multiple services. Their website lists braces, implants, crowns, extractions, teeth whitening, and root canals. Most patients highlight specific doctors by name and return multiple times. Prices are described as competitive, though exact fees are not stated in reviews.
Last updated 2026-07-15