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TRIO Dental Clinic – Cheras

Updated 2026-07-15 · 2,271 reviewed · 283 listed · Scored from 1,275 Google reviews · How we rank ›

4.9(1275) 83 composite score See reviews on Google ✓ Google-verified
General DentistryOrthodontics & BracesCosmetic Dentistry
TRIO Dental Clinic – Cheras
Services
General Dentistry, Orthodontics & Braces, Cosmetic Dentistry
Reviews
1275

What recent reviews say

Five-star reviewers praise Dr. Charles and the clinic's professionalism, noting straightforward scaling and visible aligner results. One-star complainants describe high-pressure sales tactics, RM1,000 deposits to "lock" prices already published on their website, rushed consultations without full treatment plans, and months-long refund delays breaching their stated 60-day policy. The split is stark: 96% five-star versus 4% one-star, concentrated on aligner sales practices rather than core dentistry.

Recent shift: Sentiment divergence appears structural rather than recent: five-star reviews praise routine dentistry and specific dentists; one-star reviews cluster on aligner sales practices (deposits, pressure, refund delays), with no shift over time-both patterns persistent across the review window.

Praised for
  • gentle and patient dentists
  • friendly staff and consultants
  • professional approach to treatment
  • clean modern clinic
  • noticeable results with aligners
Watch-outs
  • aggressive sales pressure and pushy consultants
  • unclear pricing and hidden charges
  • poor follow-up on aligner treatment
  • slow customer service responses
  • refund delays and non-compliance
  • treatment plan rushed before completion
professionalfriendly-staffclean-clinicoverpricedpoor-communicationrushed-treatment
Best for: Patients seeking routine scaling or aligner treatment with a specific trusted dentist.
Think twice if: Concerned about high-pressure sales tactics, hidden consultation fees, or aligner follow-up responsiveness; those seeking transparent upfront pricing should verify all costs before commitment.

Pros

  • Dentists praised as patient and professional
  • Noticeable results reported on aligner treatment
  • Clean clinic environment
  • Open 7 days a week

Worth knowing

  • Dr. Charles and Dr. Buva named as patient and professional dentists
  • Aligner follow-up managed via app with coordinator contact promised within 24 hours but delays reported
  • Consultation fee RM350 charged separately from aligner package costs (RM8,000 mentioned for 30 sets)
  • Clinic uses X-rays and digital scanning for treatment planning
  • Refund policy stated as 60 days maximum, but recent cases report 80+ day delays

What reviews say by service

General Dentistry
Scaling and yearly check-ups reported as quick and not painful; straightforward routine care
Orthodontics & Braces
Mixed: noticeable aligner results and professional scanning, but aggressive upfront sales pressure, unclear treatment plans, app-based follow-up delays, and one complaint about facial structure changes
Cosmetic Dentistry
Veneers and teeth whitening listed on website but no review evidence of these services; insufficient feedback

How it compares

  • Rated 4.9 against a 4.85 average across the 124 orthodontics & braces businesses listed here.
  • Has more Google reviews than 95% of the businesses in this directory.

How we scored this

How We Score
Star rating 93
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Rating breakdown

5
1230
4
21
3
5
2
1
1
18

FAQs

Is TRIO open weekends?
Yes, the clinic publishes seven days of opening hours.
How does aligner follow-up work?
After initial fitting, patients upload photos to an app every 10 days; a coordinator is promised to contact within 24 hours to approve the next aligner, though delays have been reported.
What costs should I expect for clear aligner treatment?
Consultation costs RM350; aligner packages start around RM8,000 for 30 sets and retainers. Some reviewers reported being asked to pay RM1,000 deposits before full treatment plans were finalized.

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Last updated 2026-07-15