Patients consistently report a warm, reassuring experience from staff and dentists who explain procedures clearly before starting. The clinic accommodates last-minute emergencies, delivers painless extractions and cleanings with modern equipment, and families return for follow-up care because children feel unafraid.
Dr. Matthew Scully, Dr. Freddie, and reception staff (Ms. Dayah named) earn repeated praise for gentleness and professionalism. Wisdom tooth extractions and dental cleaning appear particularly strong. Prices reviewers mention (dental cleaning and whitening around USD 350) are called affordable and good value.
Patients report consistently professional and welcoming care, with particular praise for Dr Winnie and nurse Irynn's work with children and their gentle approach. Staff handle routine checks and bracket repairs quickly, though one recent review offered no specific feedback on what went wrong.
Most patients describe skilled, patient dentists who explain procedures clearly and friendly staff who move quickly. Modern equipment, spotless rooms, and prices notably lower than Australia are standout features. One recent complaint alleged heavy-handed scaling and possible tool contamination causing mouth ulcers; another review mentioned the clinic offers free products in exchange for ratings.
Most recent visits centre on Dr. Charlene's calm, thorough bedside manner and willingness to spend time explaining each step. Patients consistently note the clinic feels comfortable and prices are fair. The major caveat is a detailed account of an incomplete root canal several years ago that went undetected for months, causing extended pain before another dentist identified three canals only partially treated. The clinic draws regular repeat patients who praise the professionalism and lack of rushed care. Named staff include Dr. Charlene (praised across nearly every recent review) and team member Fifi. Scaling and polishing work is highlighted specifically. Parents have mentioned child-friendly care, though the sample is small.
Last updated 2026-08-23