Google Business Profile is the source for the business data shown here, last checked 2026-10-29. Details taken from their website were fetched 2026-07-15.
Five-star reviews highlight Dr. Fairuz's gentleness during extractions, honesty in treatment decisions, and willingness to return for emergencies. However, a significant minority report poor communication before procedures, emotional outbursts, rude handling of children, and appointment booking errors. The clinic works well for straightforward cases but inconsistency in manner and customer service is a real concern.
Service quality varies by visit and dentist mood rather than by skill level. Patients seeking calm, transparent explanations should ask detailed questions upfront; those with anxious children may want to test the fit first.
Patients at this Setapak clinic mostly describe patient, kind dentists and nurses who explain treatment clearly. One recent reviewer, however, said an extra charge appeared at checkout that was never mentioned beforehand.
Patients consistently describe a calm, low-pain visit with Dr Ken. Many say he explains findings in plain detail, from X-rays to the treatment plan. Scaling, fillings, and extractions come up most often, and reviewers call the staff friendly and professional. Several reviewers say they have returned to Dr Ken for years and plan to keep coming. Some mention the clean, pleasant setting and the gentle handling during scaling and polishing. Reviews are overwhelmingly five-star, though the text skews toward routine cleaning and fillings rather than cosmetic or implant work.
Most reviewers praise Dr. Lim and Dr. Carol for gentle extractions and wisdom tooth removals with minimal pain, clear explanations, and transparent costs. Two recent one-star reviews cite poor craftsmanship and high prices, but the bulk of feedback over years spans general cleanings, root canals, family care, and extractions with consistent approval of staff professionalism and modern equipment.
Last updated 2026-10-29