Five-star reviews highlight Dr. Fairuz's gentleness during extractions, honesty in treatment decisions, and willingness to return for emergencies. However, a significant minority report poor communication before procedures, emotional outbursts, rude handling of children, and appointment booking errors. The clinic works well for straightforward cases but inconsistency in manner and customer service is a real concern.
Service quality varies by visit and dentist mood rather than by skill level. Patients seeking calm, transparent explanations should ask detailed questions upfront; those with anxious children may want to test the fit first.
Q & M Dental Clinic in Danau Kota draws consistent praise for attentive doctors, especially Dr. Ng and Dr. Siah, who give clear guidance on oral hygiene. One patient reported unexpected charges (120 yuan) added at checkout without advance notice, though this remains isolated in an otherwise strong 4.8-star profile.
Patients consistently report calm, patient treatment from named dentists, particularly Dr Ken, Dr Ong, and Dr Yong. Extractions, fillings, and cleanings happen with minimal pain. The clinic feels comfortable and staff explain procedures well. The main friction point is reception staff who sometimes ignore arrivals. Otherwise, reviewers describe reliable quality across visits and services ranging from routine cleanings to wisdom tooth extraction and denture work.
Most visits centre on wisdom tooth extraction and scaling, with patients repeatedly noting minimal pain and fast recovery. Dr. Lim and Dr. Carol earn trust through calm, thorough explanations; staff like Aunty May at reception go above expectations, making nervous patients feel heard.
Last updated 2026-07-15