Five-star reviews highlight Dr. Fairuz's gentleness during extractions, honesty in treatment decisions, and willingness to return for emergencies. However, a significant minority report poor communication before procedures, emotional outbursts, rude handling of children, and appointment booking errors. The clinic works well for straightforward cases but inconsistency in manner and customer service is a real concern.
Service quality varies by visit and dentist mood rather than by skill level. Patients seeking calm, transparent explanations should ask detailed questions upfront; those with anxious children may want to test the fit first.
Patients consistently report friendly, patient dentists and nurses who explain treatments well and give solid hygiene guidance. One complaint about surprise charges, but 91% five-star ratings suggest this is rare or resolved.
Scaling, filling, and root canal work dominate the experience here, and patients consistently report gentle treatment with minimal discomfort. Dr. Ong and Dr. Ken earn repeated praise for patience during procedures, clear explanations, and a relaxed clinic atmosphere that does not intimidate nervous patients. The clinic operates across Kuala Lumpur and Setapak, offering general dentistry alongside invisalign and cosmetic services. Staff beyond the dentists are noted as helpful and attentive, and the physical space is kept clean and welcoming.
Most visits centre on wisdom tooth extraction and scaling, with patients repeatedly noting minimal pain and fast recovery. Dr. Lim and Dr. Carol earn trust through calm, thorough explanations; staff like Aunty May at reception go above expectations, making nervous patients feel heard.
Last updated 2026-08-23