A substantial portion of patients report positive experiences with attentive, gentle dentists who explain procedures clearly. The clinic maintains clean facilities and advertises low baseline prices. However, a vocal minority describe inconsistent care, unexpected fees on top of advertised rates, and unprofessional behaviour that undermines trust in the practice.
The best outcomes seem tied to specific dentists: Dr. Shirley, Dr. Lee, Dr. Li, and Dr. Wong are named in praise for patience and skill. General dentistry and root canal work are mentioned positively. The main friction point is pricing transparency, with at least one patient charged double the advertised rate without clear upfront communication.
Icon Dental Kepong earns consistent five-star praise for professional, patient doctors (particularly Dr Lim, Dr Lo, and Dr Chan) and warm staff. Long-term Invisalign cases receive regular follow-ups; scaling and fillings are noted as gentle and meticulous. The clinic is clean and welcoming, though weekday parking requires planning.
Most patients encounter calm, experienced dentists who explain every step and check in during treatment. Dr. Yip, Dr. Chen, Dr. Esther, Dr. Tan, and Dr. Lim earn consistent praise for patience and professionalism. Staff are welcoming, the clinic is well-kept with current equipment, and fees feel fair. One reviewer noted unclear procedures for braces bookings across different counter staff. Longer-term patients (over five years) form strong loyalty here. Routine work like scaling, extractions, and checkups proceed without stress. The team works well with first-time visitors and children, and nurses match the dentists' friendly approach.
Patients consistently experience gentle, patient treatment from named dentists Dr. Eugene Tan, Dr. Wong, and Dr. Melina. Painless cleanings, clear explanations, and attentive staff in a clean clinic are the norm; families appreciate the pediatric approach to extraction.
Last updated 2026-07-15