Most patients praise the low cost of scaling (RM60) and the dentist's skill, noting a comfortable, painless experience and warm staff. One patient reported being sidelined by walk-ins despite booking ahead, enduring over an hour's wait, a hurried scaling with no introduction, and physical discomfort from rough handling. Value is clear, but appointment reliability and bedside manner need work.
Patients consistently report friendly, fast appointments with clear explanations of their condition. Dr. Johns and Dr. Teresa are named as professional and thorough, with scaling and routine work completed efficiently and to patient satisfaction.
Five stars across 190 reviews; patients consistently praise the staff's warmth and the dentists' clarity when explaining procedures. Scaling, fillings, and tooth extractions feel gentle and painless. Long-term braces patients report multi-year satisfaction and strong results. The business lists over 50 years of operation and serves multiple areas across Greater KL. Named dentists include Dr. Izzah and Dr. Syahidah. Reviewers highlight retention of patients through entire braces journeys, with several noting 3-4 year commitments completed with confidence.
Five-star reviews highlight Dr. Fairuz's gentleness during extractions, honesty in treatment decisions, and willingness to return for emergencies. However, a significant minority report poor communication before procedures, emotional outbursts, rude handling of children, and appointment booking errors. The clinic works well for straightforward cases but inconsistency in manner and customer service is a real concern. Service quality varies by visit and dentist mood rather than by skill level. Patients seeking calm, transparent explanations should ask detailed questions upfront; those with anxious children may want to test the fit first.
Last updated 2026-07-15