Patients consistently report gentle, attentive treatment from a dentist who explains things well. The clinic feels welcoming and clean, with scaling done carefully. Gum issues improve noticeably under their care. One walk-in faced an hour wait due to staff hiring, but this was an outlier in an otherwise smooth experience.
The practice attracts first-time visitors drawn by reviews, and many become regulars. Staff and doctors are described as friendly and thorough. Painless scaling and comfort during procedures stand out in feedback.
Five-star reviews praise Dr. Ong and Dr. Zhi for clear explanations and patient care, with patients noting reasonable prices and friendly nurses. However, one-star reviews dominate the record: complaints focus heavily on rude receptionists, extreme wait times, and serious treatment outcomes including jaw problems and unwanted tooth extractions that patients say left them with lasting damage.
Most patients praise the doctor's painless extraction technique and calm bedside manner, with many noting relief after previous unsuccessful visits elsewhere. A few flagged rushed work during late-night appointments and separate charges for consultation and medication that felt hidden, though these are exceptions in an otherwise strong record.
Most patients praise Dr. Lau and Dr. King for patient, gentle treatment and clear explanations. The clinic invests in modern machines including a 3D intraoral scanner that patients can review at home. Staff and environment are clean and welcoming, and reviewers appreciate the transparent approach to pricing and treatment decisions. Two recent complaints, however, raise a pattern: customers were charged add-on fees (RM50 first-visit surcharge, consultation fee) that were not disclosed upfront, and one patient reported she was not warned that teeth whitening could worsen sensitivity despite mentioning it beforehand. Pricing starts at RM99 for cleaning and polishing, though additional charges may apply.
Last updated 2026-08-23