Patients consistently report gentle, pain-free treatment and thorough scaling without injury or bleeding. The dentist takes time to explain conditions clearly, while staff come across as warm and welcoming.
Reviewers praise the clinic's cleanliness and the care taken during procedures. One long-term patient has been returning since 2021. A recent gum infection case noted good explanations alongside effective treatment and a kid-friendly environment.
Five-star reviews praise Dr. Ong and Dr. Zhi for clear explanations and patient care, with patients noting reasonable prices and friendly nurses. However, one-star reviews dominate the record: complaints focus heavily on rude receptionists, extreme wait times, and serious treatment outcomes including jaw problems and unwanted tooth extractions that patients say left them with lasting damage.
Most visits centre on Dr. King's calm approach during scaling and clear explanations that put patients at ease. The clinic is clean, parking is easy at Aeon Kepong, and staff generally respond with warmth. However, four complaints point to pricing traps: ads promise RM99 teeth cleaning but add RM50 without prior notice, and whitening packages include undiscussed extras. One parent reported Dr. King ignored a request to teach their child proper brushing. These gaps in upfront honesty and child communication deserve weight despite the overall positive volume.
Staff earn consistent praise for warmth and patience, especially with anxious patients. Dr. Ooi and Dr. Isabelle stand out for gentle handling and thorough explanations during treatment. The front desk and dental assistants also contribute to the welcoming atmosphere, making dental visits feel straightforward and comfortable rather than stressful.
Last updated 2026-07-15