Staff make anxious patients feel at ease with calm, friendly service and step-by-step explanations throughout treatment. Patients return repeatedly, naming doctors like Sharviind, Prabhu, Navin, and Dursya for their gentle touch with braces and cleanings, plus helpful assistants like Emma, Yuva, and Kelly who follow through on every detail.
The clinic itself is clean and well-run, with quick counter service and reasonable pricing. Wait times are minimal, procedures move fast, and braces go on without pain. Patients consistently mention feeling comfortable from arrival to discharge.
Dr. Ding earns strong praise for gentleness, clear communication, and complex problem-solving, with patients reporting follow-up calls. Older complaints flag high extraction costs (around RM500), inconsistent scaling work, appointment delays, and occasional access problems.
Patients consistently return for scaling and cleanings without dental anxiety, citing Dr. Ooi and the team's warmth and professionalism. The clinic builds trust through clear explanations of procedures and outcomes, a spotless environment, and pricing that feels fair for the care delivered. Dr. Ooi handles composite veneers and fillings with follow-up care at no charge when repairs are needed. Whitening treatments and routine cleanings are common. Staff remember repeat visitors and staff remember repeat visitors by name, creating a relaxed atmosphere that many say they look forward to.
Family groups and individuals consistently return for scaling, braces, and implant work, praising Dr Yong, Dr Ong, and Dr Ken for gentle touch and detailed explanations of procedures and pricing. The Setapak and Sri Rampai clinics deliver professional service with clean facilities, showing results and offering add-ons like fluoride gel that patients note are uncommon in the area.
Last updated 2026-07-15