Most patients report Dr Ng delivers skilled work at fair rates, with staff often praised for warmth. Recent serious complaints about a botched filling leading to infection and dismissive reception staff raise concerns about consistency and care when demand is high.
Recent shift: recent serious complaint (4 months ago) about infection following poorly done filling and dismissive reception staff contrasts with older praise, raising concerns about consistency
All five reviews rate this clinic highly, praising Dr Luther and staff for patience and gentle handling. Scaling is consistently described as painless; the environment is clean and welcoming. One patient noted the lack of tissue after rinsing.
Kok's Dental Surgery divides opinion sharply. Patients praise the dentists for gentleness during extractions and surgery, the clean facilities, and a calm approach that helps nervous patients. However, several reviewers report rushed appointments timed around lunch breaks, long waits despite having many treatment rooms, and cleaning costs that jumped from quoted to final price without clear explanation.
Most visits produce calm, confident children who leave happy. The clinic excels at building trust with kids who are anxious, autistic, or first-time patients through play and gradual rapport-building. Dr. Sing Ying and Dr. Huang explain options clearly and plan treatment thoughtfully, sometimes choosing to save teeth that other clinics would extract. One parent reported a distressing experience involving judgmental parenting advice and high cost for a play-focused first visit; scheduling mix-ups and customer service gaps also surfaced in a small number of visits.
Last updated 2026-08-23