Kok's Dental Surgery divides opinion sharply. Patients praise the dentists for gentleness during extractions and surgery, the clean facilities, and a calm approach that helps nervous patients. However, several reviewers report rushed appointments timed around lunch breaks, long waits despite having many treatment rooms, and cleaning costs that jumped from quoted to final price without clear explanation.
Dr. Ng earns steady five-star praise for surgical skill and patient manner, with reviewers noting smooth recoveries and straightforward advice. Recent complaints centre on inconsistent receptionist service, staffing gaps, and a botched restoration leaving one patient's mother infected and upset.
Most visits leave parents and kids wanting to return. Dr. Sing Ying and Dr. Huang stand out for patience with anxious toddlers, letting children set the pace before treatment starts. The clinic's playground, toys, and child-centered design ease stress. One recent visit complained of double-booking and unskilled front desk handling of forms, though the clinical care itself was sound. Fees run higher than average.
Most patients find White Smile Dental delivers skilled care at prices well below Australian clinics, with doctors who explain procedures clearly and staff who respond quickly even without appointments. One recent report raised concerns about heavy-handed scaling causing mouth ulcers and a distracted dentist, along with a claim of free branded items offered for positive reviews. The clinic's bright, spotless setting and modern equipment draw consistent praise.
Last updated 2026-07-15