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Klinik Pergigian & Surgeri Poon

Updated 2026-08-23 · 2,041 reviewed · 290 listed · Scored from 35 Google reviews · How we rank ›

4.0(35) 63 composite score See reviews on Google ✓ Google-verified
General Dentistry
Klinik Pergigian & Surgeri Poon
Service
General Dentistry
Reviews
35

What recent reviews say

Long-term patients praise Dr. Poon and Dr. Choo for gentleness and experience, especially with complex cases like elderly or dementia patients. However, multiple reviews report rushed treatment, lack of pre-removal checks, missing follow-up advice on retainers, and poor front desk communication; several spent years redoing braces after incomplete initial treatment.

Recent shift: Complaints are concentrated in the past 2-3 years; earlier reviews (3+ years ago) are briefer and positive. Recent negative reviews highlight the same pattern: rushed braces work and poor communication, suggesting a systemic issue rather than isolated incidents.

Praised for
  • gentle with patients
  • experienced doctor
  • caring approach to difficult cases
  • long-term patient relationships
Watch-outs
  • rushed treatment and removal decisions
  • poor post-treatment follow-up and advice
  • language barrier at front desk
  • overworked and unreliable communication
  • inadequate pre-treatment explanation
gentle-with-patientsskilled-staffpoor-communicationrushed-treatmentlong-wait-timeshard-to-get-appointment
Best for: Patients needing extraction or dental care who can book ahead and confirm treatment details in person.
Think twice if: Those considering braces should get detailed pre-removal checks in writing; front desk communication is slow and phone calls go unanswered. Budget time for likely repeat visits.

Pros

  • Dentist skilled with elderly and medically complex patients
  • Experienced doctor with 10+ year patient relationships
  • Open 7 days a week

Worth knowing

  • Dr. Choo Pui Pui handles complex extractions for dementia and elderly patients
  • Nurse Eili mentioned positively
  • Multiple patients report needing to return for redo work on previous braces
  • Front desk staff struggle with English and appointment scheduling
  • No retainer follow-up advice given after braces removal

What reviews say by service

General Dentistry
Extractions praised for gentleness; braces treatment criticized for rushing removal and lack of post-care guidance.

How it compares

  • Rated 4 against a 4.77 average across the 267 general dentistry businesses listed here.
  • Has more Google reviews than 26% of the businesses in this directory.

How we scored this

How We Score
Star rating 54
Review volume 68
Review recency 100
Review sentiment 45
Profile completeness 75
Verification 0

Rating breakdown

5
24
4
1
3
1
2
3
1
6

FAQs

Is the clinic open weekends?
Yes, the clinic publishes hours for 7 days a week.
How do I book an appointment?
Call or try WhatsApp, but be prepared for long waits on the phone or slow replies to messages. Book well in advance as the clinic is frequently fully booked.

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Last updated 2026-08-23