Patients consistently praise Dr Lam Ker Shin for her calm, gentle approach and clear explanations during scaling, fillings, extractions, and cosmetic work. The clinic environment feels welcoming, and staff build comfort through attentiveness.
One 2-star review noted an assistant's suction technique caused throat discomfort and tongue numbness mid-procedure, though the doctor corrected it. Minor fee for printed x-rays surprised one patient. Overall, strong confidence in clinical skill and patient care.
Five-star reviews praise Dr. Ong and Dr. Zhi for clear explanations and patient care, with patients noting reasonable prices and friendly nurses. However, one-star reviews dominate the record: complaints focus heavily on rude receptionists, extreme wait times, and serious treatment outcomes including jaw problems and unwanted tooth extractions that patients say left them with lasting damage.
Patients consistently report gentle, attentive treatment from a dentist who explains things well. The clinic feels welcoming and clean, with scaling done carefully. Gum issues improve noticeably under their care. One walk-in faced an hour wait due to staff hiring, but this was an outlier in an otherwise smooth experience. The practice attracts first-time visitors drawn by reviews, and many become regulars. Staff and doctors are described as friendly and thorough. Painless scaling and comfort during procedures stand out in feedback.
Most patients praise the doctor's painless extraction technique and calm bedside manner, with many noting relief after previous unsuccessful visits elsewhere. A few flagged rushed work during late-night appointments and separate charges for consultation and medication that felt hidden, though these are exceptions in an otherwise strong record.
Last updated 2026-08-23